FAQs – Stevie K Cosmetics



Q. Are your products tested on animals?

Absolutely not! 

Q. How much does delivery cost for Australian orders?

Standard shipping is a flat rate of $4.00 with free shipping for all overs over $40. 

Q. Do you ship internationally?

Yes, US shipping is available. If you are located outside of Australia or the US and would like to get your hands on some product, please email info@steviekcosmetics.com for a postage quote.

Please do not order from outside of Australia and request an Australian delivery address. This will come up with a fraud warning and cannot always be validated. 

Q. How long will it take for my order to be delivered?

For Aus - All orders are shipped next day. If you order on a Friday, your order will be sent on Monday (if not a public holiday). Please allow 3-6 days for your order to arrive but depending on your postcode, most orders will be there in less than 4. If you need something super quick, just let us know! Please note that SOMETIMES orders may take up to 2 business days to be processed. This is quite rare and we aim to send as quickly as possible. 

USA delivery times vary depending on your location. 

Q. Do you offer refunds or returns?

Unfortunately we are unable to offer refunds or returns for used products.   All Stevie K items are individually checked and packed before we post to make sure you get nothing but the best! We have included an ingredients listing at the base of our home page for easy reference. We also understand it's hard for you to get a true understanding of the shades online, so please get in touch if you have any questions about colours before ordering as we have a team of professionals on standby to help you get the most complimentary shade. Returns MUST be received within two weeks in order for a refund or credit to be given. Please contact info@steviekcosmetics.com with your order number for a return slip to be provided.

Q. Do you sell in stores?

In Australia, our current range is available exclusively via the Stevie K website. 

Q. Do you offer samples for bloggers?

If you are interested in collaborating with Stevie K, please provide a direct link to your blog, website or channel. We'd also love if you could include as many details you can provide (number of subscribers, page views per month, etc.).  Click here to submit your request or email us info@steviekcosmetics.com.